Benefit Plan Administrator
The Benefit Plan Administrator is responsible for providing administrative support to the Third Party and Spending Account Administration team. The successful candidate will provide exceptional customer service to potential and participating ARTA plan members, their dependants, stakeholders, ASEBP staff and service providers. In addition to providing information about ARTA benefit programs and services, the Benefit Plan Administrator will also use their exceptional organizational and administrative skills to assist with scheduling, preparing correspondence, creating and distributing packages, and more.
Your Key Responsibilities
- Coordinate administrative activities, including address, phone number and email contact updates, with ARTA head office.
- Process enrollments quickly and accurately.
- Assist with data cleanup activities as required.
- Provide ongoing support to Benefit Plan Coordinators.
- Work collaboratively with team members to improve ARTA administrative work processes.
- Provide benefit information and guidance to potential and existing plan members in order to help them identify, understand and make informed decisions regarding their benefit coverage and plan options.
- Assist with processing ARTA application forms, including accurate and timely data entry of plan member and dependent enrolment, benefit and coverage information, and transaction and change requests.
- Responsible for correcting information discrepancies, providing support, and maintaining data integrity and accuracy.
- Responsible for supporting processes and adherence to policies.
- Participate in information and training initiatives.
- Attend and actively contribute to all team meetings.
- Meet with plan members to discuss coverage, plan changes and eligibility.
- Generate correspondence for various ARTA-related processes and issues.
- Manage return mail.
- Responsible for various administrative tasks as required by the ARTA team.
Your Education and Experience
- Completion of a two-year technical or community college certificate in group benefits, insurance and risk management, office administration or a related field.
- One to three years of previous job related experience.
- Experience in health, insurance and/or benefits administration environment an asset.
A combination of education and experience may be considered.
- Proficiency with computer software packages including Microsoft Word, Excel, Outlook and PowerPoint. Excellent computer skills are essential in this role.
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Ability to liaise with and build rapport with key stakeholders and clients.
- Effectively deal with all clients in a manner which shows sensitivity, tact and professionalism.
- Demonstrated time management skills with the ability to meet projected timelines.
- Ability to organize workflow and priorities to meet the needs of a variety of clients.
- Ability to handle a multitude of tasks effectively and efficiently.
- The desire to work in a strong team environment to achieve organizational goals, with the ability to work with a minimum of supervision.
- Ability to work with confidential information in a responsible manner.
- Exercise initiative, discretion and judgement in making decisions.
- Knowledge of group benefit and insurance principles.
How To Apply
If you have the required qualifications and would like to become a member of our team, please submit your resume. This posting will remain open until the role has been filled.
No phone calls please. We thank all interested individuals, but only those candidates being considered for an interview will be contacted. ASEBP is an equal opportunity employer.