Contact Us

Have a question? Not a problem. Get in touch with us in the way that works for you: 

Benefit Inquiries

English/Français

Phone 780-431-4786
Fax 780-438-5304
Toll Free 1-877-431-4786

Travel Emergencies

Toll-free in Canada and USA: 1-888-772-2583.
In all other countries, or if you have difficulties with the toll-free number, call collect: 1-403-225-4289

Contact Form

General Inquiries

Phone 780-438-5300
Toll Free 1-877-438-4545

In Person or Mail

Allendale Centre East
Suite 301, 6104-104 Street NW
Edmonton, AB T6H 2K7

Hours of Operation

Contact Centre Hours (extended September–June)

7:30 a.m. – 5 p.m.
Monday to Friday

Office Hours

8 a.m. – 4:30 p.m.
Monday to Friday

Closed Days

Our offices will be closed on the following days:

  • November 11, 2019  Remembrance Day
  • December 25-27, 2019  office closed for Christmas
  • January 1, 2020  New Year's Day
  • February 17, 2020  Family Day
  • April 10, 2020  Good Friday
  • April 13, 2020  Easter Monday
  • May 18, 2020  Victoria Day
  • July 1, 2020  Canada Day
  • August 3, 2020  Heritage Day
  • September 7, 2020  Labour Day
  • October 12, 2020  Thanksgiving

Employee and Family Assistance Program

Please see Employee Wellness for all contact options