Scheduling Calls with ASEBP
Back in May, we released the ability to schedule video meetings and phone calls with ASEBP benefit specialists for only MyRetiree Plan-related questions. However, we’re happy to announce we’ve now expanded this offering to all covered members for general benefit-related questions!
As of today, both video meetings and phone calls can be booked via our Microsoft Bookings link for a 30-minute duration in between 9:15 a.m. and 3 p.m., Monday to Friday.
The goal with the online booking system is to address the gap in face-to-face interactions resulting from office closures during the COVID-19 pandemic. Furthermore, the increased flexibility of enabling you—our covered members—to schedule your questions at a date and time that works best for you will enhance the high level of customer service ASEBP is known for.
While the ability to schedule a video meeting or phone call with a benefit specialist has been expanded to all covered members, please note that:
- you can still connect with us through our current communication channels (e.g. calling the benefits line, emailing, etc.)—this new medium simply gives you another option
- questions regarding Extended Disability Benefits (EDB) cannot be scheduled yet and as such, they should continue to be addressed via our previous communications channels