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Keeping your Personal Information Safe

  • ASEBP News
Feb. 14, 2020

Protecting your personal information is of the utmost importance to ASEBP. We have detailed processes and procedures when it comes to collecting your personal information, and checks and balances in place to ensure it’s secure. So, while we’re doing everything we can to ensure the safety of your personal information, we thought we’d share some tips on how you can do the same!

Requests for information. ASEBP will never contact you by phone or email to request your Social Insurance Number (SIN) or My ASEBP login information. If we require your SIN, it’ll always be collected through official ASEBP forms.

When in doubt, check it out. If you do receive a request for personal information via a phone call that you didn’t initiate or through an email from someone stating they represent ASEBP and it isn’t sitting well—trust your gut. We encourage you to decline providing the requested information over the phone or wait to reply to the email and promptly reach out to us directly via the contact information on our website to verify the request. Don’t use contact information provided during the phone call or contained in the email, as it may not be correct.

What we may ask for. When you reach out to us over the phone or via email, we may request certain information—for example, your name, ASEBP ID number or postal code—to verify your identity. The key to remember here is that these types of requests are made when you initiate contact with us. We will never use your SIN to verify your identity over the phone or via email. In fact, the only time we collect your SIN is if you’re applying for Extended Disability Benefits or are enrolled in a Wellness Spending Account—but again, these are only collected using official ASEBP forms.

With evolving fraud tactics, it can be tricky to recognize when someone’s requesting information they shouldn’t have access to, but with these tips in mind, we’re confident that you’ll be able to handle any requests that come your way! If you’d like to learn more about fraud and identity theft, you can check out the Canadian Anti-Fraud Centre.